题目内容
（请给出正确答案）
A、channels
B、canals
C、passageway
D、corridor
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更多“Your complaint about the poor …”相关的问题
Part A
Suppose your neighbor Uncle Li feeds many pigeons in the corridor, which interferes with your daily life quite a lot. You have communicated with him several times, but he refused to move away the pigeons. Write a letter of complaint to the Neighborhood Committee to state:
(1)a description of the situation,
(2) your complaint about the situation, and
(3) your request.
You should write approximately 100 words. Do not sign your own name at the end of the letter. Use "Wang Lin" instead. You do not need to write the address.
1) Make a complaint and
2) Demand a prompt solution
You should write about 100words on ANSERE SHEET 2
Do not sign your own name at the end of the letter, Use "zhang wei "instead.
Part A
Suppose your neighbor Uncle Li feeds many pigeons in his corridor, which interferes with your daily life quite a lot. You have communicated with Uncle Li, but he refused to move away the pigeons. Write a letter of complaint to the neighborhood committee. Your letter should include:
1. a description of the situation
2. complaint about the situation
3. your request
You should write approximately 100 words. Do not sign your own name at the end of the letter. Use Wang Lin instead. You don’t need to write the address.
A．A complaint letter．
B．A funny story．
C．A notice
D．A thank-you letter．
A.We would like to file a complaint with you about insufficient packing
B.I would like you to find a way to solve the problem
C.Your shipment hasn’t arrived yet. Who is to pay us for the loss
D.Please treat our matter as soon as possible
A second reason for writing a letter of complaint to a vendor is to seek redress.You may not wish to pursue the matter so far as to take legal action, but you may wish to give the vendor the opportunity of making good.Most vendors value your business and their reputation sufficiently to replace defective goods, resupply work that did not meet specifications, or refund money when necessary.No vendor likes to do so, but your carefully worded letter of complaint may motivate him to do so.
When you write a letter of complaint, you'd better keep these TIPS in mind: First, be courteous though firm.You will not win a vendor's cooperation by anger.Secondly, be reasonable.Show logically and factually that the fault lies with the vendor or his claims.The vendor should be impressed with your fairness and quiet grasp of the facts in the matter.Thirdly, be specific about what is wrong.Be equally specific about what you want done about it.Lastly, tell how you have been hurt or inconvenienced by the problem.This strengthens your argument for redress.
1.How many pieces of advice does the author list to voice your dissatisfaction？
A.Two B.Three C.Four D.Five
2.What is the best way the author thinks to seek redress？
A.to take legal actionB.to let the vendor make good voluntarily
C.to urge the vendor to make goodD.to quarrel with the vendor
3.What does the word “TIPS”(Para.3, Line 1) refer to？
A.money for personal service B.pieces of advice
C.thin end of something D.rubbish can
4.Which one is NOT true according to the passage？
A.You are seldom satisfied with the products you bought.
B.You'd better word your dissatisfaction firmly and politely.
C.The vendor can also benefit from your complaint.
D.You write a letter to get compensation.
5.What's the main purpose of you writing a letter of complaint？
A.to break off a deal B.to lower the vendor's reputation
C.to get compensation D.to give vent to your anger
Although there is no obligation 【27】______ you to return the goods, it is 【28】______ to take them back as soon as you 【29】______ the defect. If it is impracticable for you to return to the shop 【30】______ , per haps because you live a long way off, or because the goods are bulky, write to say that you are dissatisfied 【31】______ the product and ask for collection arrangements to be 【32】______ Any unexplained or unreasonable 【33】______ will weaken your case.
Many people believe that the initial complaint about faulty goods should be made to the manufacturer. This is not the 【34】______ .Your contract is with the retailer, the 【35】______ who sold you the goods, and so it is to him 【36】______ your complaint should be made.
It is always a good 【37】______ to ask for the manager in a shop or the departmental manager in a large store. In asking for a person in authority you also show that you 【38】______ business right from the 【39】______ Don’t be fobbed off with the 【40】______ response that the manager is "in a meeting" or "away". 【41】______ that someone must have been left in 【42】______ and that you'll see that person. 【43】______ that, register your complaint with the assistant and make an appointment to 【44】______ back and see the manager at a mutually 【45】______ time.
【26】
A．apart
B．down
C．out
D．off
Complaints should be made to a responsible person. Go back to the shop where you bought the goods, taking with you any receipt you may have. Ask to see the buyer in a large store. In a small store the assistant may also be the owner so you can complain direct. In a chain store ask to see the manager.
Even the bravest person finds it difficult to stand up in a group of people to complain, so if you do not want to do it in person, write a letter. Stick to the facts and keep copy of what you write. At this stage you should give any receipt numbers, but you should not need to give receipts or other papers to prove you bought the article. If you are not satisfied with the answer you get, or if you do not get a reply, write to the managing director of the firm, shop, or organization. Be sure to take copies of your own letters and any you receive.
If your complaint is a just one, the shopkeeper may offer to replace or repair the faulty article. You may find this an attractive solution. In certain cases you may have the right to refuse the goods and ask for your money back, but this is only when you have hardly used the goods and have acted at once. If you have suffered some special loss, if for example a new washing machine tears your clothes, you might receive money to replace them. If the shopkeeper refuses to give you money, ask for advice from the Consumers’ Association.
The shopper may make a complaint because
A．the article bought is not up to standard
B．it doesn't do what is claimed for it
C．He dislikes causing a fuss
D．he was at fault in buying the article
A. reason
B.complaint
C.concern
D.objection
A.which
B.whom
C.who
D.that
